If for some reason you are not 100% satisfied with your order, we will issue a store credit. Returns must be made within seven (7) days of purchase with receipt. Items must be in new condition with tags attached in unworn, unwashed, and undamaged condition. If the item has any wear & tear, smelling of perfume/smoke, and/or visible pet hair or blemishes the return will be denied. If your order was placed online, you, the customer is responsible for shipping charges both ways. Due to our inventory constantly changing, we cannot guarantee that the item is in stock. If you receive a damaged item, you must report it to us within two (2) days of delivered date. Please note that items that have been damaged due to wear & tear and/or being washed incorrectly are not considered to be faulty and are therefore not eligible for return.
We do not accept returns on the following products:
- Sale items
- Shoes
- Accessories - Claw Clips, Jewelry, Teleties, Keychains, Etc.
- Pre-Sale or Custom Ordered Items
- Mystery Items
- Free Giveaway Items
- Gift Cards
If you have any questions or concerns regarding your order/return please feel free to contact by email!
Email: shoprusticwagon@gmail.com